At Foremost Media, we’re excited to share how our Support Agreements can truly make a difference for you. These agreements are designed with your success in mind, offering you tailored support and a range of valuable benefits.
How Can a Support Agreement Benefit You?
Dedicated Account Management
With a Support Agreement, you’ll have a dedicated Customer Success Specialist who becomes your primary point of contact. They’re here to champion your needs and manage any support requests you make. Share your current goals with them, and they’ll focus their efforts on helping you achieve those goals. They’re not just a resource—they’re your advocate, ensuring you get the most out of your support agreement.
Proactive Work on Your Site
Your Customer Success Specialist will regularly review your site and propose beneficial updates, especially if you haven’t utilized your agreement block for the month. This proactive approach helps you stay current with new technologies and tools, keeping your site fresh and effective.
Access to All Foremost Media Services
A Support Agreement gives you access to our full range of services across Marketing, Development, Design, and Infrastructure teams. For example, even if you don’t have a dedicated marketing agreement, you can still request a Google Analytics report from our team if we have access to your account.
Ongoing Maintenance
While your agreement primarily covers content-related work, your Customer Success Specialist might also recommend essential maintenance tasks, such as updating plugins on your WordPress site. If we detect any vulnerabilities, we can address them promptly and include the updates within your agreement.
Choosing the Right Support Agreement for You
Essentially, a support agreement allocates a set amount of resources for your website needs. We recommend starting with an agreement that covers at least 2 hours of work per month. You can adjust this as needed. For optimal benefits, consider a plan with more hours than you typically use. This ensures you always have a balance to cover proactive audits and suggested work.
By investing in a Support Agreement, you’re not just getting a safety net; you’re gaining a partner committed to enhancing your site’s performance and ensuring your long-term success. If you have any questions or want to discuss how a Support Agreement can work best for you, don’t hesitate to reach out. We’re here to support you every step of the way.